Reviews & business listings
Let your firm’s reputation reflect its service.
Accurate firm information, genuine client feedback, and a consistent response process that fits the way your practice works.
Discuss this service“I had trouble getting someone to return my call.”
Thank you for sharing your feedback. Please contact our office directly so we can better understand your concern.
Acknowledge the concern. Invite direct contact. Keep the public reply free of matter details.
Illustrative draft, not a client review. The firm reviews responses against its requirements before publication.
- What you receive
- A covered-location plan, listing updates, feedback requests, monitoring, response work, and activity reporting.
- What we need to begin
- Your office details, supported account access, feedback workflow, and the person who reviews sensitive responses.
- How fees are set
- Your proposal identifies included work, fees, timing, and responsibilities before you commit.
Included work
What the service
can cover.
- Listing baseline, access check, and covered-location plan
- Business-information updates on supported platforms
- Genuine feedback requests using agreed contacts, timing, and messages
- Review monitoring and responses within the agreed volume and approvals
- Supported CRM or platform connection where included and compatible
- Reporting on requests, responses, listing corrections, and next actions
When it fits
A solo or small firm
Give everyday review and listing work a consistent owner without making it another daily task for the practice manager.
A growing practice
Align firm details and review workflows as your team, locations, and client interactions change.
A multi-office firm
Coordinate location information, local approvals, escalation contacts, and reporting across an agreed group of offices.
Your reviews & listings contact
Meet Carmen Angle.
Carmen coordinates setup, listing updates, review concerns, and follow-up. Your firm has a point of contact who keeps the next steps clear, with support in English and Spanish.
Carmen’s role at NovaraBefore you decide
Sensitive responses deserve a deliberate process.
Before launch, we agree on who approves responses, which issues are escalated, and when feedback can appropriately be requested. Routine responses do not include client or matter details. Counsel reviews the firm’s confidentiality and professional-responsibility requirements, and the workflow follows that direction.
How we coordinate the workCan we keep approval of every response?
Yes. The approval arrangement is agreed before launch. Sensitive or disputed reviews are routed to the designated reviewer rather than treated as routine replies.
Can you guarantee five-star reviews?
No. We help request genuine feedback and manage the response process. We do not fabricate reviews, buy positive ratings, or limit public review requests to people expected to be happy.
Is the platform self-managed or managed by Novara?
We can discuss how much day-to-day work your team wants to retain. Your proposal defines licensed platform access, supported features, Novara’s managed work, locations, and response volume.
Start a conversation
Let’s talk about what needs to change.
Tell us what people are finding, who it affects, and what matters most. We’ll help identify a useful place to begin.